Random Thoughts: Soft Skills, How to Be Responsive in Business

An Expression of Gratitude for On-the-Ball People

To begin this blog post, I want to start with the fact that Nancy, our keyword research specialist, okay’ed me writing occasional blog posts that are random thoughts and not strategically optimized with keywords. According to her, “it’s okay not to always be keyword focused; putting out fresh content is always good.” So here we go…

A couple of weeks ago I had dinner with my stepson Sam and nephew Michael at University of South Carolina (at a really cool restaurant called Mr. Friendly’s New Southern Cafe). We were with several other family members but I sat with them at the end of the table and we were able to get into deep conversation. We covered a lot of topics including college life, sports, travel, and what it takes to make it in today’s world.

As we delved into this topic, I told them that one of the soft skills that they should teach in college, for any major, is how to be responsive and on-the-ball in all dealings in the business world and in life. I told them that it’s one of the top things I look for when I am interviewing new employees, freelancers, vendors, etc. If someone isn’t responsive and can’t demonstrate that they have their act together, they strike out with me and my team very quickly. We have no patience and tolerance for bringing people into our fold who aren’t on-the-ball. I could see that when I expressed this point that their eyes were wide open and they were paying attention.

College students today are looking for a leg up in the business world in any way they can find it because it is tough out there and they know it. I told them that responsiveness has been one of the keys to my success in the business world. I believe this is absolutely true. It’s competitive out there in Marketing Land and my secret weapon has always been good (but not overdone) communication. I told them to think about a good customer service experience at a restaurant. The waiter anticipates your needs and is there to meet them just the right amount. They’re not coming over excessively so as to be annoying but they make your experience seamless and enjoyable. I also told them I waited A LOT of tables in my early twenties and it did me a lot of good in my career. Plus, the money was good.

So to bring this random thought (or wave of thoughts) full circle, as we head into Thanksgiving, I want to express my gratitude for the incredibly on-the-ball team at Pomerantz including our internal staff, freelancers and vendors. I am very lucky to work with such a focused, dedicated team of professionals.